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Terms and Conditions


Accuracy of Information and Products

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Site are accurate, complete, reliable, current, or error-free. Additional, information provided on this site is for educational and informational purposes only. Even if the information published here is meant to be accurate, it is not intended to substitute professional medical advice. Please consult your physician or local medical facility for information specific to your individual needs. leo & cru or any contributors do not take responsibility for any consequence relating directly or indirectly to any information, recommendations or action by any person using the present site. The information contained here is offered without any warranty and it is not liable for its accuracy, mistakes, or for any damage caused by user's reliance on information obtained from the site. 

Product Care and Safety

Climbers are made for indoors use only. You are advised to do a light surface clean with a damp cloth on the climbers only.

Always supervise your children closely during use, and do not leave children unattended with the climbers. Foldi Climber should always be used with its safety lock mechanism in place to prevent it from folding during use. Always check that all screws are tightly screwed in and in place before usage. 

Additional Payments after Checkout

Certain instances or requests may require additional payments after checkout from customers:

We will only begin processing orders upon verification of the additional payments. Failure to make payment within 7 days of receiving invoice will result in cancellation of order and a full refund of total amount paid at checkout minus PayPal processing fee. We will contact you via email and phone prior to taking this action. 

Delivery

We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned then there may be a charge for posting it out again. You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient. 

leo + cru is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order. All orders are processed and dispatched within 3 to 6 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Malaysia). Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). You will be able to track your items using the tracking number we provide you, do note that there may be a one day delay in delivery statuses. 

In the event that we receive bounced parcels, customers will be contacted via email should we receive any bounced parcels bearing their name. Cost for re-delivery will be borne by the customer. Details regarding the re-delivery will be provided in the email sent to the customer.

International orders may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. The recipient of the order or customer will be responsible for payment of any such import duties and taxes directly to our carrier to release your order from Customs. Please note that we have no control over these charges and cannot predict their amount. As we are unable to advise you on the exact cost for the duties and taxes, we recommend contacting your local Customs office or tax authority before placing an order.

Exchanges & Returns

If you are not completely satisfied with the goods, simply get in contact with our customer support team either via the form on the contact page or email us at hello@leoandcru.com. If it is a fault at our end, you can contact us for an exchange within 5 days of receipt. We will exchange your item(s) as soon as possible after you cancel your order. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post. Your rights to exchange the goods will not apply in the following circumstances:

  • Any products that we have made, personalised or customised specifically for you
  • Each leo + cru product is unique due to the natural wood grain patterns of the timber so each Climber will have its own unique wood patterns and colour. A difference in colour tone or any natural blemish, spots or patches are not considered a defect.
  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
  • If you have made a spelling mistake on your order or had a change of mind regarding product, colour and font choice and it has been sent for production.

If you exchange an item because of an error on our part, or because it is defective, we will happily exchange the item for you immediately. The item(s) must be returned in the condition in which you received it within 5 working days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind. Also note that the colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if the colour is important to you, your order is placed at your own risk.

Intellectual Property

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Neither the Content or Trademarks nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

External links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall leo + cru and Bea & Bow (M) Sdn Bhd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

General

You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. If you have any questions regarding these Terms and Conditions, please Customer Service.